Refunds and Cancellation
Effective 19 August 2026 · Jesus Travels LLC d/b/a Lot Answer, Rowlett, Texas
Cancel whenever you like
Lot Answer is billed monthly with no contract and no cancellation fee. Cancel from the link in any receipt email, or email us and we will do it for you the same day. You keep full access until the end of the month you have already paid for — we do not cut you off early.
The first 30 days
If Lot Answer is not working out, email us within 30 days of your first payment and we will refund it in full. No form, no questions about why, no requirement to have used it a certain amount. One full-refund window per dealership.
Nothing below cuts into this. The exclusions further down apply to months after the first thirty days. Inside that window the refund is unconditional — including if the computer was switched off the whole time, and including if Facebook restricted your account. “No questions about why” means that.
After that
We do not automatically refund past months, because the software was running and answering your buyers during them. Two exceptions, and we mean them:
- It was broken and we could not fix it. If a fault on our side stopped Lot Answer working for more than three days in a month and support could not resolve it, that month is refunded.
- You were charged after cancelling, or charged twice. Refunded in full, immediately, and you should not have to notice it before we do.
What is not refundable — after the first thirty days
- Months where the software worked but the computer it runs on was switched off, asleep, or offline. Lot Answer can only reply while your machine is awake — we say so before you buy, on the pricing page.
- Months in which Facebook restricted or disabled your account. We cannot control Meta's decisions and we tell you this plainly in the terms before purchase.
- Accounts suspended for the conduct described in the terms — unsolicited messaging or misrepresenting vehicles.
How to ask
Email billing@lotanswer.com from the address on the account and say what happened. We reply within one business day. Approved refunds go back to the original card through Stripe and usually appear within 5 to 10 business days, depending on your bank rather than on us.